Shipping & Returns
Somi Swim Shipping and Returns Information
For Australian Residents:
Shipping Cost:
Enjoy Free Australia Post Tracked Express Shipping on all Somi Swim orders over $100 within Australia. Orders below $100 incur a postage fee of $4.95.
Delivery Time:
Orders placed before 1 pm AEST are dispatched on the same day, with Express Shipping typically delivering within 2-5 business days.
Tracking Your Order:
Once your order ships, you'll receive a Shipping Notification email containing tracking details.
For International Residents:
Shipping Cost:
Somi Swim offers Free Australia Post Tracked Express Shipping for International Customers on orders exceeding $100. Orders under $100 incur a postage fee of $4.95.
Delivery Time:
Orders are dispatched the same day when placed before 1 pm AEST, with Express Shipping taking 4-7 business days for delivery.
Tracking Your Order:
Receive a Shipping Notification email with tracking details upon shipment.
At Somi Swim we offer a 30 day money back guarantee if you're not satisfied with your purchase.
Returns Policy:
You can return products within 30 days of delivery for a Full Refund, provided they're in their original condition, unused, and in their original packaging. To initiate a return, include your receipt or proof of purchase in your parcel and contact us through our Contact Page. We process returns within one week of receiving your items and notify you via email.
Buyers are responsible for return shipping costs, which are non-refundable. We cannot accept returns or exchanges after 30 days of receiving your order. To initiate a return, message us via the Contact Page with your Full Name, Order Number, and Return Request.
Refunds:
Once we receive and inspect your returned item, we'll notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain timeframe.
Late or Missing Refunds:
If you haven't received a refund, check your bank account, contact your credit card company, and your bank. If issues persist, contact us via our Contact Page.
Orders:
How Can I Pay?
We accept Visa, Visa Debit, MasterCard, American Express, and prepaid debit cards.
Is It Safe to Order Online?
Absolutely! We ensure secure online transactions through industry-standard encryption systems. We are a member of "Verified by Visa" and "Secure by Mastercard," adding extra layers of security.
How Do I Know If You've Received My Order?
Upon placing your order, you'll receive an order confirmation message containing your order details. This information will also be emailed to you, typically within 30 minutes. Once our warehouse team processes your order, you'll receive a second email confirming shipment. If you don't see the email, please check your spam folder.
Can I Make Changes to My Order?
Unfortunately, once your order is placed, our warehouse team begins processing it immediately, making changes or cancellations impossible.
Can I Track My Order?
Once you receive your shipping email, you can track the status of your order at any time.
Can I Cancel My Order?
Unfortunately, once your order is placed, our warehouse team immediately starts processing it, and changes or cancellations are not possible.
What Should I Do If I Receive an Incorrect or Faulty Item?
If you receive an incorrect or faulty item, contact us within 30 days of receiving your goods through our Contact Page with your order number, and our Customer Care team will address the issue promptly.
How Long Will Shipping Take?
Orders are dispatched within 24 business hours of being placed, and Express Shipping typically delivers within 2-5 business days.
What If I'm Not Home When My Parcel Is Delivered?
The shipping company will attempt a direct delivery. If no one is home, they will leave the parcel in a safe space on your property. If no safe space is available, your order will be taken to your local post office for collection.
Will a Signature Be Required on Delivery?
If you or a neighbour is home to accept the delivery, a signature will be required. If no one is available, the carrier may attempt to leave it in a safe location or take it to the local depot for collection.
Can I Ship to a Different Address Than My Address?
Absolutely! You can have your parcel shipped to a different address. If you choose to have your parcel delivered to your workplace, ensure you provide the company or organization's name in the address field, along with the contact name for successful delivery.
What If My Parcel Doesn't Arrive?
If your order hasn't arrived within four days after the promised shipping date, please contact us to address any potential shipping delays. If you still haven't received your order after this period, contact us with your order number for further assistance.
General:
Do You Have a Physical Shop?
Somi Swim operates exclusively as an online retailer.
Can I Pre-Order an Item?
Due to the exclusivity and quick turnaround of our stock, pre-orders are currently unavailable.
Technical:
I've Forgotten My Password, What Should I Do?
If you've forgotten your password, click the "Forgot your password?" link next to the login button and follow the instructions. Feel free to contact us if you continue to experience problems.
How Do I Change My Email Address?
For security reasons, we do not allow changes to email addresses. If you need to use an alternative email, please create a new account.
How Do I Unsubscribe?
You can unsubscribe by clicking the 'Unsubscribe' button at the bottom of the email newsletter.
Do I Have to Order Online?
Somi Swim is an online retailer, providing a fast, safe, and secure payment option for the best shopping experience.
Payment Options:
You can pay using Visa, Visa Debit, MasterCard, and American Express.
Checking Out:
By clicking the "Checkout" button in your cart, you'll be prompted to log in or create an account. If you don't have an account, provide your shipping and billing address information. If you have a discount code, you can enter it at this stage. Complete your order by reviewing the totals and entering your payment information, then click "Pay Now." You'll receive an order number and an email confirmation once your order is placed.
When We Have Received Your Order:
Upon placing your order, you'll receive an order confirmation message with your details. This will also be emailed to you, typically within 30 minutes. Once our warehouse processes your order, you'll receive a second email confirming shipment.
Incorrect or Faulty Items:
If you receive incorrect or faulty items, contact us within 30 days of receipt with your order number for prompt assistance.
Payment from Your Account:
In case of payment issues, your card issuer or a member of our Customer Care team will contact you.
If you have any other questions or issues, please email us via the contact us page. Xx
For Australian Residents:
Shipping Cost:
Enjoy Free Australia Post Tracked Express Shipping on all Somi Swim orders over $100 within Australia. Orders below $100 incur a postage fee of $4.95.
Delivery Time:
Orders placed before 1 pm AEST are dispatched on the same day, with Express Shipping typically delivering within 2-5 business days.
Tracking Your Order:
Once your order ships, you'll receive a Shipping Notification email containing tracking details.
For International Residents:
Shipping Cost:
Somi Swim offers Free Australia Post Tracked Express Shipping for International Customers on orders exceeding $100. Orders under $100 incur a postage fee of $4.95.
Delivery Time:
Orders are dispatched the same day when placed before 1 pm AEST, with Express Shipping taking 4-7 business days for delivery.
Tracking Your Order:
Receive a Shipping Notification email with tracking details upon shipment.
At Somi Swim we offer a 30 day money back guarantee if you're not satisfied with your purchase.
Returns Policy:
You can return products within 30 days of delivery for a Full Refund, provided they're in their original condition, unused, and in their original packaging. To initiate a return, include your receipt or proof of purchase in your parcel and contact us through our Contact Page. We process returns within one week of receiving your items and notify you via email.
Buyers are responsible for return shipping costs, which are non-refundable. We cannot accept returns or exchanges after 30 days of receiving your order. To initiate a return, message us via the Contact Page with your Full Name, Order Number, and Return Request.
Refunds:
Once we receive and inspect your returned item, we'll notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain timeframe.
Late or Missing Refunds:
If you haven't received a refund, check your bank account, contact your credit card company, and your bank. If issues persist, contact us via our Contact Page.
Orders:
How Can I Pay?
We accept Visa, Visa Debit, MasterCard, American Express, and prepaid debit cards.
Is It Safe to Order Online?
Absolutely! We ensure secure online transactions through industry-standard encryption systems. We are a member of "Verified by Visa" and "Secure by Mastercard," adding extra layers of security.
How Do I Know If You've Received My Order?
Upon placing your order, you'll receive an order confirmation message containing your order details. This information will also be emailed to you, typically within 30 minutes. Once our warehouse team processes your order, you'll receive a second email confirming shipment. If you don't see the email, please check your spam folder.
Can I Make Changes to My Order?
Unfortunately, once your order is placed, our warehouse team begins processing it immediately, making changes or cancellations impossible.
Can I Track My Order?
Once you receive your shipping email, you can track the status of your order at any time.
Can I Cancel My Order?
Unfortunately, once your order is placed, our warehouse team immediately starts processing it, and changes or cancellations are not possible.
What Should I Do If I Receive an Incorrect or Faulty Item?
If you receive an incorrect or faulty item, contact us within 30 days of receiving your goods through our Contact Page with your order number, and our Customer Care team will address the issue promptly.
How Long Will Shipping Take?
Orders are dispatched within 24 business hours of being placed, and Express Shipping typically delivers within 2-5 business days.
What If I'm Not Home When My Parcel Is Delivered?
The shipping company will attempt a direct delivery. If no one is home, they will leave the parcel in a safe space on your property. If no safe space is available, your order will be taken to your local post office for collection.
Will a Signature Be Required on Delivery?
If you or a neighbour is home to accept the delivery, a signature will be required. If no one is available, the carrier may attempt to leave it in a safe location or take it to the local depot for collection.
Can I Ship to a Different Address Than My Address?
Absolutely! You can have your parcel shipped to a different address. If you choose to have your parcel delivered to your workplace, ensure you provide the company or organization's name in the address field, along with the contact name for successful delivery.
What If My Parcel Doesn't Arrive?
If your order hasn't arrived within four days after the promised shipping date, please contact us to address any potential shipping delays. If you still haven't received your order after this period, contact us with your order number for further assistance.
General:
Do You Have a Physical Shop?
Somi Swim operates exclusively as an online retailer.
Can I Pre-Order an Item?
Due to the exclusivity and quick turnaround of our stock, pre-orders are currently unavailable.
Technical:
I've Forgotten My Password, What Should I Do?
If you've forgotten your password, click the "Forgot your password?" link next to the login button and follow the instructions. Feel free to contact us if you continue to experience problems.
How Do I Change My Email Address?
For security reasons, we do not allow changes to email addresses. If you need to use an alternative email, please create a new account.
How Do I Unsubscribe?
You can unsubscribe by clicking the 'Unsubscribe' button at the bottom of the email newsletter.
Do I Have to Order Online?
Somi Swim is an online retailer, providing a fast, safe, and secure payment option for the best shopping experience.
Payment Options:
You can pay using Visa, Visa Debit, MasterCard, and American Express.
Checking Out:
By clicking the "Checkout" button in your cart, you'll be prompted to log in or create an account. If you don't have an account, provide your shipping and billing address information. If you have a discount code, you can enter it at this stage. Complete your order by reviewing the totals and entering your payment information, then click "Pay Now." You'll receive an order number and an email confirmation once your order is placed.
When We Have Received Your Order:
Upon placing your order, you'll receive an order confirmation message with your details. This will also be emailed to you, typically within 30 minutes. Once our warehouse processes your order, you'll receive a second email confirming shipment.
Incorrect or Faulty Items:
If you receive incorrect or faulty items, contact us within 30 days of receipt with your order number for prompt assistance.
Payment from Your Account:
In case of payment issues, your card issuer or a member of our Customer Care team will contact you.
If you have any other questions or issues, please email us via the contact us page. Xx